Warranty Policy

Guaranteed for Life

We’ve designed our products for long-term reliability — as in, a lifetime. If you ever feel your Suncatcher or other Sunstruck product isn’t functioning properly, we’ll do everything possible to make it right.

Each purchase with Ridge is just the beginning of many years of a better everyday carry experience. We're glad to have you aboard!

Product Terms

Sunstruck warrants that all Suncatchers are free from manufacturing defects and will function as intended for the life of the product.

This warranty does not cover lost, stolen, or disposed of Suncatchers; scratches, dents, discoloration from wear and tear, chips and/or scrapes on the Outer Plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs.

 

WARRANTY FAQ

What is not covered under warranty?

For our Suncatchers, lost, stolen, or disposed of suncatchers, scratches, dents, chips, and/or scrapes on the Outer Plates; damages caused by accident, abuse, neglect, shock, and improper use or storage of the product. In addition, unauthorized modifications or repairs are not covered under Warranty.

For all other Sunstruck Products, the warranty does not cover lost, stolen, or disposed of products; cosmetic damage that does not affect the product's functionality; damage caused by accident, abuse, neglect, shock, improper use or storage of the product, or unauthorized modifications or repairs.

Wallets purchased from an unauthorized seller include, but are not limited to, Facebook Marketplace and eBay.

This Warranty does not include service to items in the claim.

*Please note that if your Sunstruck product is eligible for a replacement, then your replacement will be the same color and material as your purchased product. If your product is no longer in stock, your replacement will be of a similar material and color. If no comparable replacement is available, we will work to find a suitable substitute of equal value.

What does the “Lifetime of the Product” mean?

The Lifetime of your Sunstruck product references the lifetime of the functionality. If the product is stored securely and serviced with replacement pieces covered under warranty when needed, we expect each product to last for years!

Do I need to register an item to activate the Warranty?

As our Lifetime Warranty is automatic with each purchase, no registration is needed to activate the Warranty. However, we recommend keeping your order information for your records to help speed up the processing of your claim.

How do I submit a Warranty Claim if I did not order on your site?

If you purchased your item from a third-party seller such as Amazon, Nordstrom, or SCHEELS, your Warranty is still valid! Photos confirming this is an authentic Sunstruck product are still required.

How long does the Warranty Claim process take?

Warranty Claims are approved or denied within 2-3 business days. This timeframe can be affected during busier seasons or if we need more information to process the claim.

How do I file a Warranty Claim for a gift?

If your order was a gift and you do not have the order number, please put the full name of the person who gifted the item in the order number field. Your wallet will still be covered under Warranty, and we can verify your item with a photo!